BERMUDA INTERNATIONAL SHIPPING LTD.

This notice explains how BERMUDA INTERNATIONAL SHIPPING LTD. ("BISL", "the Company", "we" or "us") collects and uses your personal information. As you have placed your trust in us when providing your personal information, we want to be totally transparent with you about how it's handled.

"Personal information" is information relating to you as a living, identifiable individual. Meyer will use your personal information in accordance with Bermuda's Personal Information Protection Act 2016 ("PIPA" or the "Act"), related regulations and guidance notes which regulate the way in which all personal information is held and used in Bermuda.

Your personal information is used for a number of different reasons depending on what it is. We only collect what is necessary in order to provide our service to you. The following sections set out what information is collected, our purpose for collecting it and our lawful basis (why we need to collect it) in line with PIPA.

1. Your personal details

Such as, but not limited to your name, date of birth, address, email address, and phone number, for the following purposes:

• Identification and record keeping
  We collect your name, address and contact details so we can identify who you are when providing services to you and to ensure that our records are accurate.
  Our lawful basis: As part of our contract with you.
• Service updates and reminders
  Send updates and appointment reminders to ensure that our services are delivered in a timely manner and appointments are not missed.
  Our lawful basis: Our legitimate interest to provide our services to you.
• Important notifications
  Send you service updates such as changes to our terms and conditions or service disruptions or to inform you of any changes to the services we provide.
  Our lawful basis: This is a legal requirement and part of our contract with you.
• Marketing communications
  Send you information about our wider services, events and resources.
  Our lawful basis: Only with your consent, so the choice is yours.
• Feedback collection
  We may sometimes ask for your feedback about our overall service.
  Our lawful basis: Our legitimate interest to address your concerns and continue to improve our services to you.

This is information provided when you are required to pay directly for any services. We don't store your card details without your permission.

• Payment processing
  Take payments for the service we provide and give refunds where necessary.
  Our lawful basis: As part of our contract with you.
• Transaction records
  Keeping a record of financial transactions.
  Our lawful basis: It's a legal requirement.

This covers things you've said to us, whether that be via email or telephone or on the 'Contact Us' page on our website.

• Customer support
  We provide Customer service and support.
  Our lawful basis: It depends on the nature of your query.
• Service improvement
  Improve our support services.
  Our lawful basis: Our legitimate interest to provide the best possible service.
• Dispute resolution
  Resolve complaints and disputes and claims.
  Our lawful basis: Our legitimate interest to resolve complaints in a timely manner.

We do not sell any of your personal information to any third party. However, we may share your information with:

• Banks and payment service providers
• Credit reference and fraud prevention agencies
• Debt collection agencies
• Law enforcement and government agencies
• Third party software providers

• The right to be informed about how your personal information is used
• The right to access personal information we hold about you
• The right to rectify personal information if it is inaccurate or incomplete
• The right to request deletion of your personal information
• The right to stop marketing messages
• The right to object to the use of your personal information